You will need your ID, which should match the credit card you booked with, and proof of local residency if you've booked a local's rate. Residency can be proven through an ID with an address, or a utility bill matching the name on the reservation.

Cairns is located in Tropical North Queensland so the water temperature is very pleasant all year round. Approximate average water temperatures throughout the year are:

• December-February 29C or 83F
• March-May 25C or 76F
• June-August 22C or 72F
• September-November 25C or 76F

The water is between 5 and 12m in depth off our pontoon at Moore Reef, depending on the tide. We supply life jackets free of charge for extra buoyancy and resting stations are dotted throughout the snorkelling area.

There is no minimum age!

Yes, it's important for us to have an accurate record of every single person travelling with us. Whilst children 3 years and under travel free, you need to advise us there is an infant travelling with you when you make your booking.

No. The only requirement is that you are able to move freely around the pontoon and catamaran. The water is accessible by stairs fitted with handrails.

Our Great Barrier Reef catamarans are equipped with gangways for boarding from the Cairns Marina and to the pontoon.  These gangways are narrow so it is advised that you get in contact with our team prior to your tour date to ensure your ability to board comfortably and safely. Disabled toilets are situated on the aft deck on our reef boats. There are also portable ramps for use to assist in wheelchairs crossing hatchways and onto the gangways as required. 

No, drone operations are strictly prohibited within the vicinity of our Moore Reef pontoon. This restriction is in place due to an active flight path overhead, where aircraft regularly transit. The safety of both our customers and the general public is of paramount importance, and adherence to this policy is crucial to prevent potential conflicts with air traffic. We appreciate your understanding and cooperation in maintaining a secure environment for everyone.

Even the most experienced sailor at times can get sea sick, however this is generally easy to prevent. You can take a medicated tablet called TravaCalm (not available to minors without parental supervision/consent) or natural ginger tablets. These can be purchased at the bar onboard the catamaran.

Tablets are a prevention, not a cure, so we recommend taking them as soon as possible to allow as much time for it to take effect prior to sailing. Alternatively, discuss the best option for you with your doctor or pharmacist.